TY - BOOK AU - Chavez,Tom AU - O'Hara,Chris AU - Vaidya,Vivek TI - Data driven : : harnessing data and AI to reinvent customer engagement SN - 9781260441536 U1 - 658.8 C512 2019 PY - 2019///. CY - New York : PB - McGraw Hill Education, KW - Consumer Behavior. KW - Artificial Intelligence (AI) & Semantics. N1 - Includes index.; 600-699 ER -