01876cam a22003734i 4500 273 273 21267916 OSt 20251027205638.0 191024s2020 enka b 001 0 eng 2019029543 9781845417260 (paperback) DLC eng DLC rda DLC pcc G155.A1 F557 2020 Grad. 338.4791 F527 2020 23 Firth, Miriam, author. Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, [2020] 188 pages : illustrations; 23 cm. text txt rdacontent unmediated n rdamedia volume nc rdacarrier Aspects of tourism ; 87 Includes bibliographical references (pages 172-181) and index. "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher. Tourism Customer services. Special events industry Customer services. Hospitality industry Customer services. Customer relations. Online version: Firth, Miriam, 1983- Service encounters in tourism, events and hospitality 1st. Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020. 9781845417284 (DLC) 2019029544 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK 0 0 ddc 0 0 NFIC GL GL GRAD 2023-07-10 3093.00 10125 0 Grad. 338.4791 F527 2020 10125 2023-07-10 2023-07-10 BK