Service encounters in tourism, events and hospitality staff perspectives Firth, Miriam creator author. text bibliography enk 2020 monographic eng
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188 pages : illustrations; 23 cm. "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Miriam Firth. Includes bibliographical references (pages 172-181) and index. Tourism Customer services Special events industry Customer services Hospitality industry Customer services Customer relations G155.A1 F557 2020 Grad. 338.4791 F527 2020 Aspects of tourism ; 87 Service encounters in tourism, events and hospitality Firth, Miriam, 1983- Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020. 1st. (DLC) 2019029544 9781845417260 2019029543 DLC 191024 20251027205638.0 21267916 eng